At SHIYU, we provide Secure Tracked Shipping for a $5 Flat Rate to our customers across North America, Europe, Oceania, and Asia. We partner with a global network of premium carriers to ensure your delicate artwork arrives safely and efficiently.
All orders are processed and prepared for shipment within 2 to 3 business days (excluding weekends and holidays).
Note: You will receive a shipping confirmation email with a tracking number as soon as your package leaves our warehouse.
To ensure your stone carvings arrive in pristine condition, we charge a $5 Flat Rate Shipping fee on all orders. This small fee allows us to utilize specialized, reinforced packaging specifically designed for fragile artwork. We continue to automatically select the most reliable carrier for your region to ensure a secure and timely delivery.
| Destination | Estimated Delivery Time | Local Partners (Sample) |
|---|---|---|
| Japan | 5 - 10 Business Days | Yamato Transport, Sagawa Express, Japan Post |
| Taiwan | 3 - 7 Business Days | Black Cat CHL (黑貓宅急便), HCT Logistics, Chunghwa Post |
| South Korea | 5 - 10 Business Days | CJ Logistics, Korea Post |
| United States | 7 - 15 Business Days | USPS, FedEx, UPS |
| United Kingdom | 7 - 10 Business Days | Royal Mail, Evri (Hermes) |
| European Union | 8 - 15 Business Days | DHL, DPD, GLS |
| Italy | 7 - 14 Business Days | Poste Italiane, BRT (Bartolini), DHL |
| Australia | 7 - 14 Business Days | Australia Post, Aramex |
| Saudi Arabia | 8 - 15 Business Days | Saudi Post (SPL), SMSA Express, Aramex |
| Thailand & Malaysia | 5 - 12 Business Days | Thailand Post, Pos Laju, J&T Express |
| Canada | 10 - 15 Business Days | Canada Post, Purolator |
| Mexico | 12 - 20 Business Days | Estafeta, Redpack |
Please note: Delivery times are estimates. Actual delivery may vary due to customs clearance, local postal holidays, or extreme weather conditions.
Once your order is dispatched, you can monitor its progress:
Email Notification: Click the tracking link in your shipping confirmation email.
On-Site Tracking: Visit our [Track Order Page] and enter your Order ID or Tracking Number.
Carrier Sites: You can also track via the assigned local carrier (e.g., Australia Post for Australia, Black Cat for Taiwan) once the package reaches your country.
To keep our prices competitive, all orders are shipped directly from our international distribution centers.
Import Charges: The customer is responsible for any import duties, taxes (including VAT/Consumption Tax), or customs fees incurred upon arrival.
Policy: SHIYU is not liable for these charges and cannot predict their amount. We recommend checking with your local customs office for details.
Please double-check your shipping address during checkout. We cannot redirect packages once they are in transit.
Asia-Pacific Orders: Please ensure your address is provided in either English or the Local Official Script (e.g., Traditional Chinese for Taiwan, Kanji for Japan) to avoid processing delays.
We currently do not ship to P.O. Boxes, APO, or FPO addresses to ensure secure, signed delivery.
If your tracking information hasn't updated for more than 10 business days, or if the package is marked "Delivered" but you haven't received it, please contact our support team immediately at congjianchai@gmail.com.
