Last Updated: [Insert Date, e.g., October 24, 2023]
This Privacy Policy describes how Shiyu Carving (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from https://www.https://www.google.com/url?sa=E&source=gmail&q=shiyucarving.com/.
When you interact with Shiyu Carving, we collect information that identifies you or your device.
1.1 Device Information (Collected Automatically) When you visit the Site, we automatically collect details about your device, including:
Log Files: IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Tracking Technologies: We use Cookies, Pixels, and Web Beacons (such as Google Analytics and Facebook Pixel) to record how you browse the Site, which products you view, and your interaction with our advertisements.
1.2 Order Information (Collected during Checkout) When you make a purchase, we collect:
Contact Info: Name, shipping address, billing address, email address, and phone number.
Payment Details: Payment method (PayPal ID, encrypted credit card fragments). Note: We do not store full credit card numbers; these are handled by our secure payment processors (PayPal/Stripe).
Product Preferences: Details regarding the stone carving models and quantities you purchased.
1.3 Communication Information Any information you provide via our "Contact Us" forms, live chat, or email correspondence.
We use the information we collect to:
Fulfill Orders: Process payments, arrange shipping through our logistics partners (e.g., Yamato, USPS, Royal Mail), and provide invoices/order confirmations.
Fraud Prevention: Screen orders for potential risk or unauthorized transactions.
Customer Support: Respond to your inquiries regarding stone carving details or shipping status.
Marketing & Remarketing: Subject to your preferences, provide you with targeted advertisements or email newsletters about new collections or special offers.
We share your personal information with trusted third-party service providers to help us operate our business:
Platform Provider: We use Shopify (or your specific platform) to power our online store.
Analytics: We use Google Analytics to understand how customers use our site. You can opt-out here:
Logistics Partners: We share your name, address, and phone number with carriers such as USPS, UPS, Royal Mail, Yamato Transport, and Sagawa Express to ensure delivery.
Payment Processors: Your data is shared with PayPal or Stripe to execute transactions. You can view PayPal’s privacy policy at:
Legal Compliance: We may share information to comply with applicable laws, respond to subpoenas, or protect our rights.
We use your personal information to provide targeted marketing. You can opt-out of targeted advertising at:
Facebook:
Google:
Digital Advertising Alliance:
Depending on where you live (EU, UK, USA, or Japan), you have specific rights regarding your data:
Access & Portability: The right to request a copy of the data we hold about you.
Correction & Deletion: The right to ask us to update or erase your personal information.
Objection to Processing: The right to opt-out of direct marketing or data analysis.
Withdrawal of Consent: You may revoke your consent for data collection at any time.
To exercise these rights, please contact us at congjianchai@gmail.com.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We retain certain data as required by law (e.g., tax and accounting purposes for up to 10 years).
We implement SSL (Secure Socket Layer) encryption to protect your data during transmission. While we use industry-standard measures, no method of transmission over the Internet is 100% secure.
The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
For more information about our privacy practices, or if you would like to make a complaint, please contact our Privacy Compliance Officer:
Email: congjianchai@gmail.com Website:
